Modula
Modula documentation
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Report a problem
A problem that troubleshooting doesn't solve? Modula prepares a technical report, which you review before sending it to us from your own email. Nothing goes out without you.
Before reporting Basic
An item missing from a menu, a category behaving oddly? Run the check first: Settings → Data management, Check and repair tab, 🩺 Run the check. It fixes most inconsistencies. See Check and repair.
Preparing and sending the report Basic
How to
- In the Options, click the 🐞 button, at the bottom right of the page.
- Describe what happened, and what you were doing at the time.
- Review Exactly what will be sent.
- Open my email client prepares an email with the report; or Copy / Download to send it another way.
Example
“What happened?”: RightClick no longer shows the Support category. “What were you doing at the time?”: right-clicking in the reply field of a ticket, after renaming the category.
What the report contains Basic
| Contains | Never contains |
|---|---|
| Modula version, browser, system, settings, number of items, log of recent errors | The text of your SmartTexts and SmartMails, your keywords, the sites you configured |
Two boxes, unticked by default, add if you wish Include the names of my categories and Include my masked licence key — useful for a category or licence problem.